Frequently asked questions about accommodation

What time is check-in?

Check-in for hotel rooms is by 3 p.m., for holiday apartments and cabins at 4 p.m. If your accommodation has already been cleaned earlier, it is also possible to get accommodation earlier. However, we cannot promise this in advance, so check the possibility of earlier accommodation when you arrive. Our reception is located in the lobby of Hotel Fennada at Pihkalantie 3 and serves all guests. Late check-in is also possible, as our Reception is open 24/7, except for Sundays. On Sundays after 10 p.m., you can get a key from the guard of our area by calling 0300-870 116 (€0.49/min, VAT 25,5%).

What time is check-out?

Check-out is by 12 noon in all types of accommodation. As an exception on Sundays, we offer free late check-out until 18:00. Late check-out does not apply to Premium Resort Villas.

Can pets be brought to Vierumäki?

You can also bring pets to Vierumäki, each accommodation type also has pet rooms. If you book accommodation on our website, remember to mention pets in the comment field. You can also book pet accommodation directly from our customer service. We charge a separate cleaning fee for the pet room.

Pet cleaning in hotels and campus apartments €31/stay. Pet cleaning in cabins and chalets 46 €/stay.

Does Vierumäki's accommodation include breakfast?

Our hotel and sports accommodations always include breakfast, either in Restaurant V or Restaurant Puhti. Holiday apartment and cottage accommodations do not include breakfast. You are welcome to enjoy breakfast in our restaurants for an additional fee.

How do I know my reservation has been confirmed?

You will receive an order confirmation for an accommodation reservation made through our website to the email you entered. If you book accommodation directly from our customer service, we will ask for your e-mail address and you will receive a confirmation of it in your e-mail.

How do I know that my reservation has been cancelled?

Cancellations are handled by our customer service. All written cancellations are handled automatically if the reservation can be canceled according to our cancellation conditions. You can also get help from our customer service by phone in cancellation situations.

Where can I find hotel or accommodation parking spaces?

Our guests staying at Hotel Fennada can park next to the hotel. The parking lots of our Sports Accommodations are located in the immediate vicinity of the accommodations. Our guests staying at the Sporttihotelli Pihkala can park in the Kaskela parking lot, which is located to the left of the entrance gate in front of the Urheiluhalli. More information during check-in at our reception located in the lobby of Hotel Fennada, address Pihkalantie 3.

How do I find accommodation for the whole family or a larger group?

Our Hotels and Sports Accommodation offer a few combination rooms and large rooms. Contact our customer service. Our cottages and holiday apartments comfortably accommodate a larger group, check out the selection on our website and contact our customer service for more information. Inquire of group accommodation always from our customer service.

We have small children, can we have extra beds in the room?

Our largest hotel and sports accommodation rooms have a fold out chair and/or a sofa bed, where we can add extra beds. Please information about the need for an extra bed in the comment field, in connection with an online store purchase, or contact customer service. We do not have separate, movable extra beds. It is possible to order a children's travel bed and high chair for cottages and apartment accommodation from our customer service.

How many rooms can I book at same time?

You can book as many rooms as you want, there is no limit to the number of our bookings.

Can I book accommodation for one day?

Yes you can. However, the minimum charge for accommodation is one night's stay, even if you only use the room during the day.

Where can I find directions to my accommodation?

Our reception is located in Hotel Fennada, address Pihkalantie 3. More info from the reception.

Where can I find the contact information of the booked accommodation?

For all questions, please contact our customer service number 0300 870 870 (€0.49/min, incl. VAT 25,5%) serves you.

How can I cancel or change my accommodation reservation?

In accordance with the cancellation conditions found on our website, contact our customer service by email or by phone at 0300 870 870. Please note that for exercise courses, cabins and apartments, we follow different cancellation terms than for hotel and sports accommodation. Please, check the cancellation conditions for each purchase.

How can I leave feedback about Vierumäki's services, premises or website?

You can leave us feedback using the feedback form found on our website. At the end of your trip, you will also receive an email in which we will separately ask for feedback on your visit. We develop our services based on customer feedback, so all roses and twigs are welcome.

Do all cabins have a fully equipped kitchen?

The best-equipped kitchens in our area are in our meeting villas in Puustelli and Lehtorila, as well as in Golf Village villas, Loma-aika semi-detached houses and Golf Resort and Chalets holiday apartments. The equipment of the Kuntorinne and Kuntokylä cottages varies, some do not have an oven. The Rantamökit have light kitchen equipment and only a hot plate, no oven. Please add your wishes to the additional comments when booking online or contact our customer service

Does Vierumäki accommodation include intermediate cleaning?

Intermediate cleaning is not automatically included in the accommodation. Cleaning can be requested from our reception service. For longer bookings, intermediate cleaning is on the 3rd day.