Frequently Asked Questions Commons
Where is the Outdoor Center located?
Enter the doors of Sportshotel Pihkala and take a turn left. We are at the end of the corridor.
Is a sliding snowshoe a ski or a shoe?
A sliding snowshoe looks similar to a downhill ski. Progress with sliding snowshoes is typically part walking, part skiing. The grip hair on the soles makes it easier to climb uphill and brake lightly when going downhill.
What kind of shoe is suitable for sliding snowshoes?
A normal winter shoe is enough, as long as the sole is flexible and the shoe covers your ankle. The maximum size of the outer sole of suitable footwear for sliding shoes is 36cm.
Where can I try snowshoes and sliging snowshoes?
There are no actual marked routes, as these are perfect for self-driving and treading your own paths. The ridges, swamps and lakes surrounding Vierumäki offer versatile opportunities for finding your own route. Movement on golf courses is prohibited. Traveling on ice is always the customer's own responsibility, due to the springs at the bottom of Valkjärvi, the thickness of the ice varies greatly. So grab a map and go on an adventure in Vierumäki's nearby nature.
Is the equipment suitable for children?
We don't have snowshoes or -slides separately for children, but the bindings are adjustable for footwear with an outer sole length of at least 24 cm.
In mountain bikes and e-fatbikes, our smallest size is currently S, which is suitable for cyclists around 145-165 cm tall.
What if there is an equipment failure?
The customer is responsible for the rented equipment and undertakes to use the equipment in accordance with the given instructions. However, it is always possible for wearing parts to break during basic use, and the customer is not charged for this.
What kind of clothes and gear should I have when going cycling / snowshoeing?
Weather appropriate clothing; in winter it protects well, especially fingers, toes and face. In winter, you should also take high-soled shoes to protect from snow. You will get a cycling helmet from our service point as part of the rental price. Our bikes have bottle holders. Our bikes do not have locking pedals. Also keep your phone with you and make sure the battery is sufficient before you leave.
Do I need to have experience using the rental equipment's?
No need, equipment use training is included in the rental price.
Where can I book equipment?
You can book on site at the Outdoor Centre, through our customer service or with the Vierumäki Friends application.
What can I rent from the Outdoor Centre?
E-fatbike and Trek mountain bikes, as well as snowshoes and sliding snowshoes. Sleds and sliders, as well as frisbee golf discs.
Can I book guided tours?
Yes you can. Guided tours can be booked through our customer service. For guided snowshoeing, the maximum number at one time is 20 people and for sliding snowshoeing 5 people. For guided mountain biking tours (mountain bike / e-fatbike), the maximum number of participants is 8 + 8 persons.
We deliver items left and found in the area to Suomen Löytötavarapalvelu Helsinki. You can inquire at the number 0600 41006
Lost and found items will be sent to Helsinki on Mondays every two weeks.
Vierumäki is not responsible for goods left in the area.
Pets are welcome at Vierumäki and in several of our accommodation facilities. Pet rooms and cottages can be booked from our customer service at 0300 870 870
Please keep pets on a leach in the area.
Welcome to Vierumäki, the whole family!
There are five marked spaces for caravans in Vierumäki located in the Kaskela parking area, in front of the Sports Hall. When arriving in the area with a caravan, first drive to the reception and purchase the parking ticket/fee. Reception address Pihkalantie 3, 19120 Vierumäki.
The parking ticket must be visible on the windshield of the caravan throughout the visit. The parking fee also entitles you to the use of electricity in marked places in the parking area and the use of showers and toilets in the Sports Hall during the Hall's opening hours. The parking areas are covered by Vierumäki security.
The recycling points in the area are open to all our customers and the nearest point to the parking area can be found in front of the Sports Hall. Vierumäki does not function as a camping area, so for example there is no separate emptying point for gray water.
Cash,some service points do not accept banknotes of 100 euros or more
Cards of banks operating in Finland
Most common credit cards: Visa, Mastercard and Eurocard
Note! American Express and Diners Club do not work
With the Vierumäki Friends application, you can pay activities from the application
Sports vouchers: Smartum and Edenred
Lunch vouchers and lunch mobile: Edenred
Smartum, Edenred, Eazybreak and ePassi
Invoicing only for companies, with advance booking. We only receive and process online invoices. We process our purchase invoices with Basware Invoice Ready software.
The sports equipment store Sportif is located in the Tennis and Padel Hall. Rental tennis and padel rackets as well as table tennis rackets. In winter times skis and skates can be rented from Sportif.
Our Outdoor Center rents bikes, snowshoes, sliding snowshoes, sticks and slides, as well as Frisbee golf discs. In summer times rental canoes and sup-boards.
The nearest shops are located in Heinola and Vierumäki village. A small selection of groceries, soft drinks and food are sold in Green's café in the Tennis and padel hall. Cafe Pihkala has snacks and sweets and small selection of toiletries.
Sportif Proshop is located in the Tennis and Padel Hall. Sportif offers a versatile selection of textiles, footwear, accessories and equipment for several exercise and sports.
In the summer, the Golf Shop is open in the Golf Pavilion next to the Cooke golf course. There is an R-Kioski in the lobby of the Holiday Club hotel.
The nearest pharmacies are located in the center of Heinola.
The residents of Hotel Fennada have free use of five electric car charging points (Type 2 and power 11.4kW).
Free WiFi is available in Vierumäki's public spaces and hotel rooms. The Guest network does not require a password. Vierumäki is not responsible for traffic in the customer network.