FAQ
Frequently Asked Questions Commons
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General Questions
Where is the Nature Sports Center located?
The Nature Sports Center is located in the immediate vicinity of the Pihkala café. Access is either through the main door of Pihkala or through the door of the Nature Sports Center on the left. After the doors, turn left and soon you will be there.
Where can I book equipment?
You can make reservations through our online store, or on-site at the Nature Sports Center, as well as from other service points.
Do I need to know anything about the equipment in advance?
No, you don't need to. All equipment and route instructions are provided at the time of equipment handover.
Is it possible to buy guided tours?
With all our rental equipment, it is possible to take guided tours. On these, please contact our sales service at 0300 870870 (call price 0.49 €/min incl. VAT 24%).
Can I service my own bike at the Nature Sports Center?
We offer light maintenance for bikes, which includes inspections, tightening, adjustments, and lubrication. We do not sell spare parts, so part replacements are not included in the service.E-fatbike
What brand are the rental bikes?
The available bikes are Tunturi E-max ME EP8 models.
What sizes are the bikes?
There are frame sizes S / 15” (approx. 145-165 cm cyclist) M / 17” (approx. 160-180cm cyclist) and L / 19” (approx. 170-195 cm cyclist) for E-fatbikes. Cyclist heights are indicative; you can always come on site to test which bike size might be best for you.
Why does my reservation show an extra hour?
E-fatbike reservations have a one-hour maintenance/charging break, which for technical reasons, also appears in your reservation.
What if my bike breaks down?
The customer is responsible for the rented equipment and commits to handling the bike according to given instructions. However, wear and tear is possible in normal use and the customer will not be charged for this. Instructions are provided at the time of rental on what to do if the bike breaks down.
How do bikes perform in the dark?
We have good lights for the bikes, both front and rear. In winter conditions, the snow along the route also reflects light very well, which enhances the power of the bike lights.
What should I consider in winter?
Warm clothing, especially warm gloves and shoes, are recommended. Toes and fingers are largely stationary and can easily freeze in cold weather.Trek Mountain Bikes
What brand are the rental bikes?
The available bikes are Trek Roscoe 7 models.
What sizes are the bikes?
There are frame sizes S / 15.5”, M / 17.5”, M/L / 18.5”, L / 19.5” and XL / 21.5” for mountain bikes. Additionally, there are two smaller children's size mountain bikes. We recommend coming on site to test which size fits you best.
What if my bike breaks down?
The customer is responsible for the rented equipment and commits to handling the bike according to given instructions. However, wear and tear is possible in normal use and the customer will not be charged for this. Instructions are provided at the time of rental on what to do if the bike breaks down.
SUP Boards / Indian Canoes
Where can I rent paddling equipment?
The boards and canoes are located on the shores of Valkjärvi. During the hottest times of summer, there is a patrol on the beach and equipment can be rented from there. At other times, renting takes place through the Nature Sports Center.
Can more than one person travel on a board or canoe at the same time?
An adult and a child can travel on the same SUP board. Canoes are big enough that it's easier for two to go on one canoe. In total, there are places for three paddlers in a canoe.
Snowshoes / Gliding Snowshoes
What is a gliding snowshoe?
A gliding snowshoe resembles a ski in appearance, but in terms of features, it is an intermediate between a snowshoe and a forest ski. Moving with gliding snowshoes is typically a mix of walking and skiing. The grip fabric on the bottom helps with climbing uphill and lightly brakes when descending.
Where should I go with snowshoes / gliding snowshoes?
Our website has a page “Snowshoeing and gliding snowshoeing” with great tips on the best terrains. The Nature Sports Center provides the best tips for routes.
What kind of shoes fit the bindings of snowshoes / gliding snowshoes?
Both have bindings that can attach nearly any shoe. We recommend a regular hiking boot with a shaft. Equipment can be tested at the Nature Sports Center before booking.Hiking Trails and Campfire Sites
Is there a phone app-based map service available?
All our marked trails are available in the Outdooractive application.
How do I get information about the trails?
The most up-to-date information and best tips are available from the Nature Sports Center. Trails and maps can be found in the Outdooractive application, as well as on our website under “Hiking Trails and Maps”.
How are the campfire sites used in winter?
All our campfire sites are also available in winter. There is walking access to the Lemmenharju campfire site, access to the Kalattomanlammi shelter via the winter bike trail, and access to the Sydänlampi hut/shelter via marked trails for snowshoes or walking. Skiing is the only way to access the Sydänlampi hut/shelter." -
We deliver items left and found in the area to Lost & Found Finland Vantaa, address Porttikaari 7. You can inquire at the number 0600 41006
Lost and found items will be sent to Vantaa every two weeks.
Vierumäki is not responsible for goods left in the area. -
Pets are welcome at Vierumäki and in several of our accommodation facilities. Pet rooms and cottages can be booked from our customer service at 0300 870 870
Please keep pets on a leach in the area.
Welcome to Vierumäki, the whole family! -
There are five marked spaces for caravans in Vierumäki located in the Kaskela parking area, in front of the Sports Hall. When arriving in the area with a caravan, first drive to the reception and purchase the parking ticket/fee. Reception address Pihkalantie 3, 19120 Vierumäki.
The parking ticket must be visible on the windshield of the caravan throughout the visit. The parking fee also entitles you to the use of electricity in marked places in the parking area and the use of showers and toilets in the Sports Hall during the Hall's opening hours. The parking areas are covered by Vierumäki security.
The recycling points in the area are open to all our customers and the nearest point to the parking area can be found in front of the Sports Hall. Vierumäki does not function as a camping area, so for example there is no separate emptying point for gray water. -
Cash,some service points do not accept banknotes of 100 euros or more
Cards of banks operating in Finland
Most common credit cards: Visa, Mastercard and Eurocard
Note! American Express and Diners Club do not workSports vouchers: Smartum and Edenred
Lunch vouchers and lunch mobile: Edenred
Smartum, Edenred, Eazybreak and ePassi
Invoicing only for companies, with advance booking. We only receive and process online invoices. We process our purchase invoices with Basware Invoice Ready software.
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The sports equipment store Sportif is located in the Tennis and Padel Hall. Rental tennis and padel rackets as well as table tennis rackets. In winter times skis and skates can be rented from Sportif.
Our Outdoor Center rents bikes, snowshoes, sliding snowshoes, sticks and slides, as well as Frisbee golf discs. In summer times rental canoes and sup-boards.
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The nearest shops are located in Heinola and Vierumäki village. A small selection of groceries, soft drinks and food are sold in Green's café in the Tennis and padel hall. Cafe Pihkala has snacks and sweets and small selection of toiletries.
Sportif Proshop is located in the Tennis and Padel Hall. Sportif offers a versatile selection of textiles, footwear, accessories and equipment for several exercise and sports.
In the summer, the Golf Shop is open in the Golf Pavilion next to the Cooke golf course. There is an R-Kioski in the lobby of the Holiday Club hotel.
The nearest pharmacies are located in the center of Heinola. -
The residents of Hotel Fennada have free use of five electric car charging points (Type 2 and power 11.4kW).
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Free WiFi is available in Vierumäki's public spaces and hotel rooms. The Guest network does not require a password. Vierumäki is not responsible for traffic in the customer network.
